Refund Policy
This describes when you're entitled to a refund on Any Convert credit purchases.
1. How Credits Work
Credits are purchased in packs. One credit is charged for every conversion request we accept and queue for processing. This section explains exactly when that charge happens and what your options are afterward.
2. When a Credit Is Charged
A credit is charged as soon as we accept your request and queue it for processing, not when the conversion finishes. This means a credit is used whether the conversion later succeeds or fails, for example if the file could not be read or the conversion tool encountered an error. We recommend confirming your file is a valid, supported format before submitting it, since a failed conversion still uses a credit. A request is not charged if we never accept it in the first place, such as when your account has no credits remaining or the request is rejected before it's queued.
| When this happens | Credit charged? |
| Request accepted and queued, conversion completes and is delivered | Yes, 1 credit |
| Request accepted and queued, conversion later fails (invalid file, conversion error, timeout) | Yes, 1 credit |
| Request never accepted (no credits remaining, invalid request) | No |
3. Refunds on Unused Credits
If you purchased a credit pack and haven't used any credit from it yet, you can request a full refund within 3 days of purchase by contacting support@anyconvert.app. Once even one credit from a pack has been used, that pack is no longer eligible for a refund.
4. Auto-Recharge Refunds
If auto-recharge triggers a purchase you didn't intend, contact support@anyconvert.app within 3 days of the charge and we'll refund it in full, provided none of the recharged credits have been used yet. We'd also recommend turning off auto-recharge from your dashboard if you don't want it to happen again.
5. What's Not Refundable
Credits already charged for an accepted conversion request are not refundable, whether that conversion succeeded or failed, because the request was processed as submitted. This policy doesn't limit any refund right you have under applicable consumer protection law.
6. How to Request a Refund
Email support@anyconvert.app with your account email and the purchase you're asking about. Approved refunds are returned to your original payment method within 7 days.